APP Webinar: “Building Trust in Payments: The Human Side of Risk & Compliance”

This session is still under development and may change slightly in its final form. 

In an industry driven by data, automation, and ever-evolving regulations, it’s easy to forget that trust is still the most powerful risk mitigation tool we have. This session explores how human connection, clear communication, and transparency can transform the way we manage risk and support merchants. Drawing on a decade of experience across underwriting, risk, and compliance, the speakers will share practical strategies for reducing friction, improving merchant understanding, and strengthening partnerships between providers and clients. Attendees will learn how to turn complex requirements into simple, confidence-building conversations, how to empower merchants to self-manage risk, and how trust-driven relationships ultimately reduce escalations and improve portfolio health. This talk is designed for professionals who want to elevate their impact—not just through policies and tools, but through the way they communicate, educate, and lead.

Diane Driscoll
Sponsorship Program Rules Manager 
Fresno First Bank

Adrienne Gray
SVP, Payments Risk & Compliance
Commercial Bank of California