"Scaling Underwriting without Sacrificing Customer Experience"

Original Event Date: 9/24/26

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Underwriting teams are under pressure: merchants expect near-instant onboarding, ISOs and ISVs demand predictable decisions, and regulators continue to raise the bar for compliance. As underwriting organizations scale, they often face a false choice—accelerate decisions or maintain rigor. But with the right mix of automation, human expertise, and governance, payments companies can achieve both speed and safety without compromising customer trust.

In this session, a panel of payment experts will discuss how to modernize underwriting workflows while preserving the customer experience. They’ll explore emerging model-driven approaches, the evolving control frameworks required to support them, and practical strategies for managing risk in high-velocity merchant onboarding environments. Attendees will leave with a clear view of where automation elevates underwriting—and where human judgment remains irreplaceable.

Moderator:
Ashley Robins
VP, Payments Risk & Compliance
Chesapeake Bank
  
Panelists:
Dan Frechtling
SVP Product & Strategy
LegitScript
  
Angela Ross 
CEO 
AMPF, Inc.