Organization Overview

DisputeHelp provides acquirers and MSPs with white-label dispute management solutions for their merchant portfolios. We create new revenue streams for our clients by adding value to their existing merchant services, while giving them robust oversight of these processes. We integrate highly-effective tools into a single card-agnostic endpoint so merchants save time and money to focus on their core business.

DisputeHelp protects merchant revenue from post-authorization threats such as fraud, disputes and chargebacks. Through DisputeHelp, our clients' merchants can deflect unwarranted disputes, automate dispute resolutions, eliminate chargebacks, and recover revenue lost to fraud. Our solution can be scaled and customized to the enterprise needs of the client. With reduced fraud and dispute ratios, merchants can process more volume with less false declines.

We serve clients in 20 countries across Europe, Asia, and the Americas with offices in North America and the EU. The DisputeHelp suite of solutions covers transactions worldwide, in each transaction’s currency of origin. Thanks to our partnerships with Visa’s Verifi and Mastercard’s Ethoca, we cover disputes globally from all Visa and Mastercard issuers, along with American Express and Discover.
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