Operations Manager

 JOB SUMMARY:

Operations Manager is responsible for the direction and management of payment channels critical to the bank ACH systems, and all associated daily processing activities. Operations Manager is tasked with advising and leading as a strategic partner, recommending operating, system and product improvements to the bank’s various payment channels. S/He will accomplish this by ensuring sound operational processes and practices that mitigate identified risk concerns, while increasing operating efficiencies. This role provides leadership and

guidance in regard to the system functionalities inherent in payments supporting both internal and external clients.

This position plans, organizes, and controls the day-to-day administrative, operational, and compliance activities. This role will ensure that payments solutions meet response times; ensure solid risk management practices, audit and regulatory compliance; day-to-day workflow processing; balancing/reconciliation activities, etc. Monitors processes to ensure the PSD Operations team runs smoothly and efficiently, ensuring all work is completed timely within established deadlines. This manager provides technical, functional, and operational support to the PSD Operations team and serves as a point of escalation to ensure successful Payment Operations for the Bank.

Foster good working relationships with clients, management, and the Payments Solutions team.

DUTIES:

• Provide direction, train and educate Operational staff members.
• Provides operating system recommendations to continually improve the controls, products and processes .
• Ensures proper audit, risk and other controls are in place in Operations to protect against any fraudulent activity or unnecessary risk exposure.
• Ensures the staff perform activities in compliance with all bank policies and procedures, and that documentation and record-keeping is accurately and properly maintained. 

• Ensures all departmental balancing, reconciliations and/or certifications are performed in a timely manner and clearing entries are processed within allowable time frames.
• Ensures merchants’ settlement is submitted to the federal reserve daily.
• Requests ISO to wire funds if there is a deficit in the merchants’ settlement account.
• Gathers and compiles various reports for the completion of the monthly executive board report.
• Maintains the Bankcard distribution email
• Reviews the Overdraft and Reserve (UIR) reports
• Conducts MCC/NAISC analyses
• Monitors dormant accounts and reactivates them as needed
• Obtains and saves risk-related reports for the Risk department
• Conducts research and compiles findings for all legal requests
• Performs settlement and operational research upon request
• Send reminders for outstanding ISO reports
• Create monthly ISO statements
• Responsible for compliance with Card Brand and NACHA rules and regulations; Other duties as assigned.

QUALIFICATIONS:

 QUALIFICATIONS:

• Communicate effectively (written and verbally) with internal and external associates
• Excellent organizational and analytical skills
• Critical thinking skills a must
• Must be able to adhere to and meet given task deadlines
• Experience in reviewing and analyzing individual and corporate financial data, KYC/KYCC documentation
• Must be team oriented adhering to Commercial Bank of California’s corporate culture
• Must maintain a high level of accuracy in performance in a high-speed environment
• Proficiency with Microsoft applications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s Degree preferred or equivalent work experience
• Minimum five years of experience in payments processing

Monday- Friday, 7am-4pm PST

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate computers and calculators. The employee is required to frequently sit and occasionally walk and stand to access work areas; stoop, kneel, or crouch to access or place records or files; and lift and carry records and documents, typically weighing less than 20 pounds. Specific vision abilities include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; make basic and advanced mathematical computations and projections; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with management, staff, clients, and regulators in potential conflict situations.

The employee has interfaces with management, staff, business representatives, clients, and public and private representatives.

 ENVIRONMENTAL DEMANDS

This is primarily a sedentary office classification, and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. The employee has interfaces with customers, staff, management, and other departmental representatives and public and private representatives. The employee may interface with upset persons in interpreting and enforcing department policies, government requirements, and company practices.