Job Posting: Residuals Manager

Position Title::
Residuals Manager

Hiring Company::
Davis Talent

Contact::
jenna@davistalent.com

Job Description:
Role

Residuals Manager

Why You’ll Love Working Here

• Clear expectations and accountability for results.

• Focus on simple, effective solutions instead of overcomplicated processes.

• Strong collaboration across teams including sales, operations, finance, and analytics.

• Transparent communication from leadership.

• Opportunities for growth through mentorship and leadership development programs.

• Recognition of performance and achievements.

• Team-oriented environment with regular events and celebrations.

The Opportunity

This role is responsible for managing how partners get paid on an ongoing basis. These payments are called residuals, meaning recurring payments based on revenue generated over time.

You will own the full payout process from start to finish. This includes calculating payments, checking accuracy, fixing issues, and making sure partners understand what they are paid and why.

You will work with systems that automate most of the process, but you will also perform quality assurance (QA), which means structured checks to confirm the numbers are correct.

You will help improve and scale a proprietary internal system that calculates and distributes payments. This includes working with an entitlements engine, which is a system that determines how revenue is split and paid to different partners.

This role combines finance, data, systems, and customer communication. You will also manage one team member and may grow the team over time.

The Company

This organization operates in the payments industry, helping small and mid-sized businesses process transactions.

• Serves over 55,000 customers.

• Works with more than 175 financial partners.

• Processes about $28 billion in payments annually.

• Generates about $200 million in revenue.

The company combines technology and services to help clients grow and manage payment operations.

Work Environment

This role can be onsite, remote, or hybrid depending on location. Open to remote candidates in the United States, with a preference for Central or East Coast time zones. Hybrid is also an option.

Minimal travel required, about 1 to 2 times per year.

Office locations include:

• Nashville, TN

• Dallas, TX

• Chicago, IL

• Los Angeles, CA

• Tampa, FL

• Greenville, SC

Reports to
VP of Accounting

Employment Type
Full-Time, W2, Direct Hire

Benefits

• Medical insurance through Blue Cross Blue Shield (comprehensive health coverage)

• Dental insurance through Delta Dental (preventive and major dental care)

• Vision insurance through Blue Cross Blue Shield (eye exams, glasses, contacts)

• Optional coverage:

o Critical Illness insurance (pays a lump sum for serious diagnoses)

o Hospital Indemnity insurance (covers hospital stay costs)

o Accident insurance (covers injury related expenses)

• Life insurance:

o Basic Life insurance (employer provided coverage)

o Accidental Death and Dismemberment (AD&D), meaning coverage for severe injury or death due to accidents.

o Voluntary Life insurance (additional employee elected coverage)

• Disability coverage:

o Short Term Disability (STD), meaning income replacement for temporary inability to work.

o Long Term Disability (LTD), meaning extended income protection for long term conditions.

• Retirement:

o 401(k) plan with 4 percent company match

• Additional support:

o Norton LifeLock identity theft protection

o Employee Assistance Program (EAP), meaning confidential support for personal, financial, or mental health concerns.

• Time off:

o Flexible paid time off policy

o 10 paid holidays

o 1 floating holiday (8 hours)

• Professional development:

o Mentorship opportunities

o Annual Leadership Development Program

o Michael P. Duffy Leadership Awards

o Ongoing training and development programs

Responsibilities

• Manage the full payout process twice per month, including validation, calculation, reconciliation, approval, and release.

• Ensure payments match contract terms and revenue sharing agreements.

• Produce clear and accurate payment statements.

• Oversee systems that calculate payouts and ensure they work correctly.

• Translate complex payment structures into clear system logic.

• Work with analytics and technical teams to improve automation and reporting.

• Reduce manual work by improving workflows and automation.

• Build and maintain controls, meaning checks that prevent errors.

• Track key performance metrics such as accuracy, disputes, and resolution time.

• Identify and fix root causes of recurring issues.

• Improve clarity and transparency of partner payments.

• Handle questions and issues from partners and customers.

• Act as the escalation point for complex payment problems.

• Lead and manage one direct report, with potential to grow the team.

• Assign and prioritize work effectively.

Requirements

• 5 or more years of experience managing recurring payments, commissions, or revenue sharing.

• Strong understanding of how payment calculations work and how changes affect outcomes.

• Experience handling high volume monthly payout cycles.

• Strong data and systems skills, including quality assurance (QA), meaning structured checks for accuracy.

• Advanced Excel skills required; experience with data tools or coding is a plus.

• Experience identifying and resolving data or payment issues.

• Ability to translate business rules into system logic and confirm systems work as expected.

• Strong communication skills for working with customers, partners, and internal teams.

• Ability to work with senior leadership and explain complex topics clearly.

• Experience managing or mentoring at least one team member.

• Ability to work independently and take ownership of processes.

Preferences

• Experience in payments, financial technology, or merchant services.

• Familiarity with Independent Sales Organizations (ISOs), meaning third party sales partners who earn recurring payments.

• Experience with payout systems, entitlement engines, or revenue allocation platforms.

• Strong opinions on best practices for structuring and scaling payment programs.

• Customer success mindset, meaning proactively supporting partners and maintaining long term relationships.

• Comfort working with evolving systems, including custom built platforms.

Miscellaneous

• Must be comfortable working in a fast-paced, highly collaborative environment.

• Ability to maintain confidentiality and use good judgment.

• Limited travel required based on location.

• Must be legally authorized to work in the United States.

• Visa sponsorship not available.