Pre-Conference Event - Disputes Workshop
APP's Level Up Conference Park MGM Las Vegas, NV
Event Details
Pre-Conference Event
- This program requires a separate ticket from Level Up. You do not need to attend Level Up to attend this program or vice versa.
- If you prefer, you can register for Level Up 26 and add this event to your total purchase during checkout.
- $225/pass. 3-Hour Workshop.
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Sharpen Your Skills. Strengthen Your Strategy.
And, Level Up Your Dispute Expertise.
Roll up your sleeves and sharpen your pencils—class is officially in session. The Disputes Workshop is an immersive training designed to take payments professionals deeper into the world of card network dispute rules, workflows, and operational best practices.
Whether you’re managing risk, handling compliance, or working directly on a disputes team, this workshop builds the knowledge and practical skill set you need to navigate the increasingly complex chargeback landscape.
WHAT YOU’LL LEARN
A comprehensive walkthrough of the full dispute lifecycle:
- Retrievals
- Pre-Alerts / Early Resolution
- Chargebacks
- Representments
- Pre-Arbitration
- Arbitration Filings & Rulings
We’ll break down the rules, evidence expectations, timelines, and decision drivers for each step—paired with real examples and industry scenarios.
WHY DISPUTES EXIST
The workshop goes beyond rules and forms to explore the root causes behind disputes:
- Fraud Claims
- Authorization Code Disputes
- Processing Errors
- Consumer Disputes
Understand how these categories drive behavior, shape network policies, and impact your dispute ratios.
FOCUSED ON REASON CODES
Dig into the individual reason codes across major card brands.
Learn what they actually mean, how they differ, and what compelling evidence each requires.
WHY IT MATTERS NOW
Strengthen your understanding of dispute processing to confidently operationalize new industry shifts, including:
- Visa VAMP (Visa Advanced Mitigation Program)
- Compelling Evidence 3.0
- Merchant monitoring trends
- Fraud-driven dispute behavior changes
The more deeply your team understands the dispute ecosystem, the better equipped you’ll be to adapt to new rules, automate intelligently, and minimize losses.
Announced Course Leaders:
Dom Cirone
Equifax
Passes are $225
3-Hours
WHO SHOULD ATTEND
- Risk & Compliance professionals
- Fraud analysts
- Dispute/chargeback specialists
- Merchant support teams
- Anyone responsible for reducing losses or improving dispute win rates
Disputes teams will find this workshop especially valuable to reinforce, refresh, and expand their current knowledge base.
LEARNING OBJECTIVES
- Improve Fraud & Risk Analysis
Learn best practices and practical tips to enhance your team’s fraud and dispute-related risk assessment across your merchant portfolio. - Master the End-to-End Dispute Lifecycle
Gain clarity on retrievals through arbitration and build confidence navigating card-brand rules, timelines, and evidence expectations. - Decode Reason Codes
Understand the intent, requirements, and nuances of the most commonly used reason codes—and how to respond effectively. - Strengthen Your Case-Building Skills
Learn how to assemble strong representment packages, craft compelling narratives, and identify when a case is or isn’t defensible. - Prepare Your Organization for Industry Change
Translate complex initiatives like VAMP and CE 3.0 into actionable internal processes.