Job Postings: Risk Analyst at Payscout
Job Title: Senior Risk Analyst
Department: Risk & Underwriting
Reports To: Head of Risk & Underwriting
FLSA Status: Exempt
Location: Remote
About the Company: Payscout, headquartered in Los Angeles, California, is a leading merchant services provider specializing in secure payment processing. As an MBE-Certified company, Payscout is committed to delivering innovative solutions while supporting supplier diversity initiatives. Our proprietary Paywire Gateway enables seamless integration of traditional and alternative payment methods, helping businesses navigate regulatory challenges with confidence. Recognized for its forward-thinking technology and customer-centric approach, Payscout has earned accolades as one of the fastest-growing companies in the U.S.
Position Summary: The Senior Risk Analyst is responsible for identifying potential financial losses the company may face by effectively analyzing and acting on merchant accounts that expose Payscout to unnecessary business risk. The successful applicant will be a subject matter expert on identifying irregularities in data patterns and working with merchants to obtain documentation required to resolve adverse actions. The role will also require the Senior Risk Analyst to assist with building, maintaining and updating Risk processes. The ideal candidate should have strong attention to detail, organization, analytical, and decision-making skills.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to satisfactorily perform the following; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
● Investigate high risk or suspicious transaction activity with Merchants, Processors and/or Acquirers to determine the proper action.
● Collaborate with peers and management to implement system/process improvements.
● Manage Reporting to Management, Executives, Banks, and Card Brands.
● Assist Risk Manager in compliance audits for sponsor banks, regulators and card brands.
● Conduct merchant interviews for possible fraud.
● Conduct daily due diligence and risk monitoring to mitigate and prevent losses.
● Conduct Merchant Periodic Reviews when needed.
● Effectively communicate with Merchants, Agent Offices and Bank Solutions via email and phone.
● Review various incoming account change requests or emails submitted by the Merchant, Agent Offices and internal teams.
● Place, review and remove merchants as part of daily reviews on active hold pay, reserve or potential termination.
● Perform a variety of risk review tasks and support as needed.
● Escalate any concerns/issues to the Risk Manager accordingly.
Competencies: To perform the job successfully, an individual should demonstrate the following.
● Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
● Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
● Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
● Written Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
● Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate persons with an alternative plan.
● Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.
Qualifications: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Education/Experience: A bachelor's degree (B. A.) from a four-year college or university, and five or more years of related experience.
Language Ability:
● Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
● Ability to write reports, business correspondence, and procedure manuals.
● Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Math Ability:
● Ability to work with mathematical concepts such as probability and statistical inference, as well as plane and solid geometry and trigonometry fundamentals.
● Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
● Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
● Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing, Spreadsheets, E-mail, Database Software and Contact Management.
Certifications or Licenses: None
Supervisory Responsibilities: This position does not have any supervisory responsibilities.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle or feel and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.