Monthly Board APPdate - September 2024

Board Involvement: 
Task Force 

RACI:

Responsible: Board
Accountable: Education 
Consult: Marketing, Finance 
Inform: Communications 

Major Roadblock: 
Lack of available volunteers. 

Current Status: 
The project launched at March on-site Board meeting. Tim and Allegra met with Brian in April and received a walkthrough of the program - course creation, marketing, market, etc. Allegra is gathering information. 
9/17: Allegra and Tim met w/Diane and Brian to review current marketing and state of program. They provided some suggestions and are working on some data element approaches. 
Note: this will fold into the new Innovation Management soon.

Board Involvement: 
Task Force 

RACI:

Responsible: Finance, Board, Governance 
Accountable: Finance
Consult: Marketing, Finance 
Inform: All Communications 

Major Roadblock:
Delays in feedback.

Current Status: 
Short-term pricing needs were met. First draft created. 
7/24: Angela is the new Chair. She set a deadline to create a proposed policy for the Board to review in August. 
A first draft has been created combining the input from Kevin (Treasurer), Pricing committee, and Aliki (Governance). A next draft is being worked on currently to present back to the Pricing Task Force. 
9/23: A policy will be ready for a Board vote this month. 

Project Lead:
Lance Rich (B-Dir)

Overview & Scope: 
Acquire 50 new members via direct contacts in FY 2024/25.
Create a new procedure to hand off to a permanent committee.
Targets will be determined by the Task Force with the Board-approved Mission Statement as a guide. 

Board Involvement:
Board Task Force 

RACI:

Responsible: Membership
Accountable: Membership
Consult: Marketing, 
Inform: Finance, Engagement

Major Roadblock:
Low number of volunteers. 
Main volunteer left the industry.

Current Status: 
The project was restarted in late March by Adrienne who is reforming under her Membership Committee with a task structure. There has been a question of who to target in the past. They are taking the approach to go after any potential member who would fall under the APP mission. Target lists are being updated in Asana with companies from Visa and Mastercard lists and DigitalTransaction's marketplace.

5/22 - The main volunteer working the tasks left the industry and the project has stopped again.

June - The board elevated this to a Board Task Force. Lance is leading and started recruiting new volunteers from outside the exiting pool. His team is using new approaches to make contact with non-members. 

7/23 - Lance says work is slow but has started. 
The new campaign created by Communications will help supplement this Task Force's efforts. 

Board Involvement:
Board Oversight

RACI:

Responsible: Governance
Accountable: Each committee, Board
Consult: Individual committee 
Inform: Board

Major Roadblock:
Prioritization of needs

Current Status: 
Met with three committees so far. 
Membership - changes are being deployed (see below)
Finance - next steps pending
Engagement - next steps pending with new Chair stepping who recently stepped into that role.

June: The committee has finished section 2 & 3, requested changes were approved by a Board vote in April. They are working on section 4 ("Legal and Conduct") next. 

9/20 -
Legal section suggested changes were made by Ed to Task Force. They are working through the suggestions. Shari will be working the committees on the 'goals' portion of the project. 

Board Involvement:
Task Force 

RACI:

Responsible: Governance, Board 
Accountable: Membership 
Consult: Finance
Inform: Engagement, Communications 

Major Roadblock: None

Current Status: 
The project launched at March on-site Board meeting. This is currently in the Data stage with Aliki gathering information and reviewing. 
6/17 - project updated to "Moving" with inclusion of Dinah joining the task force. 
8/23 - a policy is being written for 'Members with Multiple Orgs/Emails'. The expectation is a Board vote in Sept. 

Board Involvement:
Board Insight

RACI:

Responsible: Staff
Accountable: Staff
Consult: Membership, Finance
Inform: Board

Major Roadblock:
Prioritization of needs

Current Status: 
Brian has a web page architecture design. He's met with Liz Pike who has experience with other associations and their challenges and successes. 

Next Steps:

Test pages completed. Market research is completed. 
8/27 - This proposal needs paperwork to be completed, Finance and Governance reviews, before being approved by the Board. This will be saved for the new Innovation Management Committee. 

9/20 - The "#WhyDonuts" campaign has been live for 4 weeks and so far it seems to be getting eyeballs. 
The committee is working on "How to Ask Your Manager" copy for M@Cademy and then will do the same for Level Up 25.  

Major Projects:

Create a drip campaign for new members. This is a series of emails that are automatically sent out via Constant Contact using Novi rules.  This is an older doormat project that was picked up. 
The goal is to increase awareness, engagement, and purchases by new members. 

Updates for Sept:

• "Essentials of UW's draft is complete and moved to next stage
• The committee decided on next course build to be How to Read Financial Docs with a SME/lead identified
• "Essentials to Compliance" started as a sub-group

Stage 4 - Live - 4 courses

• Introduction to Payments
• Essentials to Transaction Laundering
• Essentials to ACH
• Essentials to Cryptocurrency

Stage 3 - Instructional Design - 4 courses
These need to be built into M@Cademy, identified gaps, and tested.

• Retail to Wholesale Journey - 50% built
  
• Essentials to Underwriting
  
• Essentials to Chargebacks
• Annual Audits/Periodic Reviews
  

Stage 2 - Draft - 3 courses

These currently have sub-project writing teams drafting them. 

• Intro to Compliance
  Needs: A SME has been identified and is starting to work on the course.

• Reading Financial Documents
  Needs: Work will start after UW. The hope is a writer will break off from main committee to start writing. 
  
• Intro to Payment Risk
  Needs: This was the first group project and the first draft is a mess. Diane is reviewing with fresh eyes now to determine next steps.

Stage 1 - Ideation/Curricullum Backburner

• Other Courses
  • Essentials of KYC - de-prioritized to focus on other courses. 
  • Authorization Codes - removed until a SME has been identified

Major Projects:
G.R.A.P.E. Project & Scope

Growing Retention And Participation Engagement

Outreach to organizations with low membership numbers to grow their individual members, increase engagement, and decrease the chance that they will not-renew. As a part of the outreach, they will discuss benefits such as M@Cademy.

This project will start with 'low-hanging' grapes.

7/15: the committee has launched the project and starting to reach out to members. 

Prices for the Regional events for members increased from $49 to $59 with no objection from Finance.
Non-members ticketing will be re-introduced for webinars to create value for members. Non-members will be charged $25.

Regionals Roadshows:
West - was successful with 63 registrations.
East -  was successful with 73 registrations.

Midwest - Fortis to host the event in Plano, TX on October 22nd

Level Up 25
Level Up preliminary planning has started with a list of changes developed from the survey and focus groups. 
RFP started for 2027 location. 

Recent training has increased the number of volunteers vetting new members and releasing Alerts. 

Major Projects:
none

Monthly Webinar Series - 
Openings in Jan, Feb

Level Up 25 - 
Open Call for Sessions is now on-going. The Deadline is 10/31. 

Major Projects:

Sponsorship Review Project - Create a two-tier system of agenda building with a blind review scoring system for outside submissions that can be staffed with volunteers via Asana that doesn't require attendance at every meeting. The project is done and ready for deployment. 

9/20 - Kevin will present a Quarterly Update at the Board meeting. 

No update. See Major Initiatives section. 

 This committee is on hiatus currently

Bank SIG

9/20:
The current Chair had to step down. A new one is being sought. In the meantime, they moved to a quarterly schedule. 

Fraud SIG 

9/20: After the release of "7 Things to Know About..." paper on "AI & Payments", the SIG is exploring their next topic for a new 7TTKA paper. Possibly "Digital Wallets".

Government Relations SIG

9/20: A current survey is live. SIG is hosting a webinar on 10/3.